Website Terms of Use

These Website Terms of Use explain the rules for using the RezTickets website.

This website is operated by RezTickets Limited, registered in England and Wales under company number 16994999, trading as RezTickets.com ("RezTickets", "we", "us" or "our").

By using this website, you agree to these Website Terms of Use. If you do not agree, you must not use this website.

These Website Terms apply to your use of the RezTickets public website only. If you use the RezTickets platform as an operator, the RezTickets Operator Terms of Use apply. If you make a booking through a RezTickets-powered booking page, the RezTickets End User Booking Terms apply.

1. About RezTickets

RezTickets provides booking and reservation technology for activity, event, attraction, tour, class, experience and service operators.

The information on this website is provided for general business information only. It does not create a contract for use of the RezTickets platform. Any contract for use of the platform will be governed by the RezTickets Operator Terms of Use, any order form, pricing plan or written commercial agreement agreed with RezTickets.

2. Other terms that may apply

These Website Terms should be read alongside:

• our Privacy Policy, which explains how we process personal data;
• our Cookie Policy, which explains how we use cookies and similar technologies;
• our Operator Terms of Use, where you create or use an operator account;
• our End User Booking Terms, where you make a booking through a RezTickets-powered booking page.

If there is any conflict between these Website Terms and the Operator Terms of Use, End User Booking Terms, Privacy Policy or Cookie Policy, the more specific terms will apply to the relevant service, booking, account or data processing activity.

3. Access to this website

We may update, change, suspend or withdraw this website, or any part of it, at any time.

We do not guarantee that this website will always be available, uninterrupted, secure or free from errors. We are not responsible for any loss or disruption caused by website downtime, technical issues, maintenance, third-party services, internet problems or events outside our control.

You are responsible for making all arrangements needed to access this website, including your internet connection, device and browser.

4. Website content

The content on this website is provided for general information only.

Although we aim to keep the website accurate and up to date, we do not guarantee that the content is complete, accurate, current or suitable for your specific business needs.

Nothing on this website should be treated as legal, financial, tax, accounting, regulatory, insurance, technical or professional advice. You should obtain your own advice before relying on any information that may affect your business, customers, pricing, compliance or operations.

5. Pricing and product information

Any pricing, features, product descriptions, plan details, fee examples, savings estimates, calculators or commercial information shown on this website are provided for general guidance only.

RezTickets may change pricing, features, plans, product functionality, support arrangements and commercial terms at any time.

Where you become an operator customer, the fees and terms that apply to you will be those set out in the relevant pricing plan, order form, invoice, written commercial agreement or Operator Terms of Use.

Any calculator or savings estimate on this website is for illustration only and does not guarantee any saving, booking volume, revenue, margin, conversion, occupancy or commercial outcome.

6. Demo requests, enquiries and communications

If you submit a contact form, demo request, enquiry, registration of interest or other communication through this website, you must provide accurate and lawful information.

Submitting an enquiry does not create a contract with RezTickets and does not mean that RezTickets is obliged to provide services, offer particular pricing, accept you as an operator, or make the platform available to you.

We may respond to enquiries using the contact details provided. We will handle personal data in accordance with our Privacy Policy.

7. Your use of this website

You must use this website only for lawful purposes.

You must not:

• use this website in a way that breaches any law or regulation;
• use this website fraudulently or dishonestly;
• copy, scrape, harvest, extract or reuse website content, data, forms, code or materials without permission;
• interfere with the operation, security, performance or availability of the website;
• attempt to gain unauthorised access to the website, server, systems or data;
• introduce viruses, malware, malicious code, bots, scraping tools or harmful technology;
• use this website to send spam, unlawful messages or misleading information;
• impersonate any person or business;
• misuse RezTickets' name, branding, trade marks or content;
• use this website in a way that could damage RezTickets, our users, our customers or third parties.

We may restrict, suspend or block access to this website where we reasonably consider that there has been misuse, abuse, fraud, attempted unauthorised access, security risk or breach of these Website Terms.

8. Intellectual property

All intellectual property rights in this website and its content belong to RezTickets or our licensors.

This includes the RezTickets name, logo, branding, website copy, designs, graphics, layouts, icons, software, code, documents, videos, images, reports, calculators, page structure and other website materials.

You may view and download website pages for your own internal business review only.

You must not copy, reproduce, distribute, modify, publish, sell, license, scrape, reverse engineer, frame, mirror or commercially exploit any part of this website without our prior written consent.

No rights are transferred to you by your use of this website.

9. Trade marks

"RezTickets", "RezTickets.com" and associated logos, branding and product names are trade marks or trading names of RezTickets Limited.

You must not use RezTickets' name, logo, branding, trade marks or materials without our prior written consent, except to refer to RezTickets accurately and lawfully.

You must not suggest that RezTickets endorses, sponsors, approves or is connected with your business unless we have agreed this in writing.

10. Third-party links and services

This website may contain links to third-party websites, tools, services, videos, payment providers, social media platforms, maps, embedded content or other external resources.

These links are provided for convenience only. We do not control third-party websites or services and are not responsible for their content, availability, security, accuracy, privacy practices, terms, policies or compliance.

You should review the terms and privacy notices of any third-party website or service before using it.

11. User-submitted information

If you submit information, content, materials, feedback, ideas, suggestions or other communications to RezTickets through this website, you confirm that you have the right to do so and that the information is accurate, lawful and does not infringe third-party rights.

You must not submit anything unlawful, misleading, defamatory, confidential to another person, infringing, offensive, harmful, malicious or technically damaging.

We may use feedback, suggestions or general business enquiries to improve our website, platform, services, sales process and customer communications. We will handle any personal data in accordance with our Privacy Policy.

12. Website security

You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs, malware, ransomware, spyware or other material that is malicious or technologically harmful.

You must not attempt to gain unauthorised access to this website, the server on which it is hosted, any connected database, or any system connected to RezTickets.

We may report suspected security breaches, unlawful activity or misuse to relevant authorities, regulators, hosting providers, security providers or law enforcement bodies.

13. No guarantee of commercial results

RezTickets does not guarantee that use of this website, or reliance on any website content, will result in any bookings, enquiries, revenue, profit, margin, cost saving, customer acquisition, conversion, business growth or other commercial outcome.

Any case studies, examples, estimates, calculators or illustrative information are provided to help explain RezTickets' services. They should not be treated as guarantees.

14. Liability

Nothing in these Website Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

To the maximum extent permitted by law, RezTickets is not liable for:

• your reliance on website content;
• website unavailability, downtime, errors, omissions or technical issues;
• loss caused by viruses, malware, distributed denial-of-service attacks or other harmful material;
• third-party websites, links, tools, services or embedded content;
• loss of profit, loss of revenue, loss of sales, loss of margin, loss of goodwill, loss of reputation, loss of opportunity, loss of anticipated savings or wasted expenditure;
• indirect, special or consequential loss.

These Website Terms do not limit any rights you may have under the Operator Terms of Use, End User Booking Terms, Privacy Policy or any written agreement expressly agreed with RezTickets.

15. Privacy and cookies

We process personal data in accordance with our Privacy Policy.

We use cookies and similar technologies in accordance with our Cookie Policy.

You should read both policies before using this website or submitting personal data through it.

16. Changes to these Website Terms

We may update these Website Terms from time to time.

The latest version will be available on this website. Continued use of the website after changes are published means you accept the updated Website Terms.

17. Governing law

These Website Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over any dispute relating to these Website Terms or your use of this website.

18. Contact

For questions about these Website Terms, please contact RezTickets using the contact details provided on our website.