RezTickets End User Booking Terms

These Booking Terms apply between RezTickets Limited (registered in England and Wales, company number 16994999), trading as RezTickets.com (“RezTickets”, “we”, “us” or “our”), and the customer making a booking using the RezTickets booking system (“you” or “Customer”).

These Booking Terms apply to customers who make a booking using the RezTickets booking system. By completing a booking, you confirm that you have read, understood and accepted these Booking Terms.

Nothing in these Booking Terms affects any statutory rights you may have as a consumer.

1. Who these terms apply to

These Booking Terms apply to your use of the RezTickets booking system and to any booking, ticket, reservation, voucher, product or service purchased through that system.

If you make a booking for other attendees, you are responsible for making sure that they are aware of, and comply with, the Operator’s terms, rules, restrictions and safety requirements.

You must be at least 18 years old to make a booking unless the Operator allows bookings by younger customers or you have the consent of a parent or guardian.

2. Who you are booking with

When you make a booking using RezTickets:

• you are entering into a direct contract with the business providing the activity, event, ticket, experience, product or service (“the Operator”);
• RezTickets does not provide the activity, event, ticket, experience, product or service; and
• RezTickets does not own, operate, manage or control the Operator’s business or services.

The Operator is responsible for delivering the activity or service, including availability, safety, quality, cancellations, refunds and customer support.

The Operator uses the RezTickets platform subject to its own agreement with RezTickets. These Booking Terms apply only to your use of the RezTickets booking system and do not replace the Operator’s own terms relating to the activity or service.

3. Role of RezTickets

RezTickets provides booking technology that allows customers to view availability and pricing set by the Operator, submit booking information and make payment for a booking.

RezTickets is not a party to the contract between you and the Operator for the activity, event, ticket, experience, product or service.

RezTickets may help process payments through third-party payment providers. Payment may be collected by or on behalf of the Operator, depending on the payment method and checkout setup.

RezTickets does not decide whether an activity is suitable for you and does not control the Operator’s descriptions, prices, availability, rules, restrictions, cancellation terms or refund policies.

4. Operator terms and policies

Each Operator sets its own:

• activity descriptions and participation requirements;
• prices and availability;
• cancellation, refund, amendment and no-show policies;
• arrival instructions, safety rules and venue rules; and
• rules, conditions and restrictions relating to the activity or service.

By completing a booking, you agree to comply with the Operator’s terms and policies as presented during the booking process or otherwise made available by the Operator.

Any questions, complaints or claims relating to the activity or service itself must be directed to the Operator.

5. Your booking information

You are responsible for making sure all information you provide during booking is accurate, including contact details, attendee details, dates, times, ticket types and any answers to booking questions.

RezTickets and the Operator are not responsible if confirmations, reminders or updates are not received because incorrect information was provided, your email account rejects the message, messages are filtered into spam or junk folders, or your device settings prevent delivery.

You must check your booking details before completing payment. If you notice an error after booking, contact the Operator as soon as possible.

6. Booking confirmation

A booking is not confirmed until payment has been authorised, any required booking information has been submitted, and a booking confirmation is issued through the RezTickets system.

RezTickets and the Operator may refuse, cancel or delay a booking where payment is declined, reversed, suspected to be fraudulent, cannot be verified, or where required booking information has not been provided.

7. Prices, fees and payment

7.1 Activity price

The activity price is set by the Operator and displayed before you confirm your booking.

7.2 Total price and mandatory charges

The total price payable for your booking, including any mandatory booking fees, service fees, taxes or charges collected through RezTickets, will be shown before you complete payment. Optional extras or charges may be shown separately where applicable.

7.3 RezTickets fees

A RezTickets booking or service fee may be charged to you. If applicable, the fee will be clearly displayed before payment is completed and is charged for use of the RezTickets booking system.

RezTickets booking or service fees are non-refundable unless required by law, expressly stated otherwise during checkout, or agreed in advance of the booking by RezTickets.

7.4 Payment processing

Payment is taken at the time of booking unless otherwise stated. Payment may be processed by RezTickets or by third-party payment service providers on behalf of the Operator.

Payments may be subject to fraud checks, authentication, card issuer approval and payment-provider rules.

8. Cancellations, refunds and statutory rights

Cancellation, amendment, no-show and refund rules are set by the Operator and may vary by activity, ticket type, date, product or service.

RezTickets does not decide refund eligibility for activities or services. If the Operator cancels, reschedules or materially changes an activity, the Operator is responsible for telling you what options are available. This may include a refund, transfer, credit or alternative date, depending on the Operator’s terms and applicable law.

Your cancellation rights depend on the type of booking, the Operator’s terms, the date of the activity and applicable law. Some leisure, event, accommodation, transport, catering or dated activity bookings may not carry a general 14-day cooling-off right once booked for a specific date or period.

If the Operator issues a refund, any RezTickets booking or service fee is non-refundable unless required by law, expressly stated otherwise during checkout, or agreed by RezTickets.

Nothing in these Booking Terms affects any statutory rights you may have as a consumer.

9. Participation requirements and suitability

You are responsible for checking the Operator’s age, height, weight, fitness, medical, accessibility, clothing, equipment, arrival time, weather and participation requirements before booking.

If you are unsure whether an activity is suitable for you or any attendee, contact the Operator before completing the booking.

The Operator is responsible for setting and explaining any safety, suitability, accessibility or participation requirements that apply to its activity or service.

10. Late arrival, no-show, weather and operational changes

Late arrival, no-show, weather disruption, rescheduling, cancellation and operational change rules are governed by the Operator’s terms and policies.

RezTickets is not responsible for losses, missed attendance, rejected entry or dissatisfaction caused by late arrival, failure to follow the Operator’s instructions, weather disruption, venue changes, operational changes or the Operator’s cancellation or rescheduling decisions.

11. Vouchers, gift cards, credits and promotional codes

Vouchers, gift cards, credits and promotional codes are issued by the Operator unless stated otherwise during checkout.

The Operator sets any expiry dates, redemption rules, restrictions, transfer rules and refund terms. RezTickets is not responsible for lost, expired, misused or incorrectly entered voucher, gift card, credit or promotional codes unless caused by a RezTickets system error.

12. Ticket transfer and resale

Bookings, tickets, vouchers and confirmations may not be resold, transferred or used commercially unless permitted by the Operator.

The Operator may refuse entry or participation where a booking, ticket or voucher has been resold, transferred, duplicated, altered or used in breach of the Operator’s terms.

13. Use of the booking system

You agree not to:

• use the booking system for unlawful purposes;
• attempt to interfere with, misuse, overload, scrape, copy or bypass the booking process;
• circumvent fees, pricing or payment requirements;
• make a fraudulent, false, automated or speculative booking;
• use another person’s payment details without permission; or
• provide false, misleading or unlawful information.

RezTickets may restrict, suspend, refuse or cancel access to the booking system where misuse, fraud, abuse, suspicious activity or a payment issue is identified.

14. Platform availability and technical issues

RezTickets will use reasonable efforts to make the booking system available, but does not guarantee uninterrupted or error-free access.

RezTickets is not responsible for failed bookings, delays, duplicate attempts, missed availability, failed messages or payment issues caused by internet issues, device settings, email filtering, payment-provider issues, third-party systems, customer error or Operator configuration.

15. Data and privacy

Your personal data is collected to process your booking and is shared with the Operator so the Operator can manage and deliver the activity or service.

The Operator is responsible for how it uses your personal data after receiving it in connection with your booking. RezTickets processes personal data in accordance with its Privacy Policy and applicable data protection laws.

If required personal data is not provided, the booking cannot be completed.

Some Operators may ask booking questions about accessibility, dietary, medical, mobility or other requirements where relevant to the activity. The Operator is responsible for making sure those questions are lawful, necessary and explained to you.

16. Problems, complaints and payment disputes

If you have a problem with an activity, cancellation, refund, attendance issue or booking detail, you should contact the Operator because the Operator is responsible for the activity or service.

This does not affect any legal rights you may have, including rights relating to payment disputes or chargebacks.

RezTickets may pass customer queries, complaints or disputes to the Operator where they relate to the activity, service, cancellation, refund, attendance or fulfilment.

17. Liability

Nothing in these Booking Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory rights.

To the maximum extent permitted by law, RezTickets is not responsible for injury, loss, damage, delay, dissatisfaction, missed attendance or loss of enjoyment arising from an activity, event, ticket, experience, product or service provided by the Operator.

All claims relating to the activity or service itself must be made directly against the Operator.

RezTickets is not liable for indirect or consequential loss, including loss of enjoyment, missed experiences, loss of opportunity or wasted expenditure, except where liability cannot legally be excluded.

Any liability of RezTickets relating to the booking system is limited to the amount of the RezTickets booking/service fees paid by you for the relevant booking, except where liability cannot legally be limited.

18. Governing law

These Booking Terms are governed by the laws of England and Wales. Any disputes relating to RezTickets must be brought before the courts of England and Wales, except where you have a legal right to bring a claim in another court.

By completing a booking using RezTickets, you acknowledge and agree to these Booking Terms.