RezTickets Cookie Policy

This Cookie Policy explains how RezTickets Limited (registered in England and Wales, company number 16994999), trading as RezTickets.com ("RezTickets", "we", "us" or "our"), uses cookies and similar technologies on the RezTickets website, booking pages and platform.

This policy should be read together with our Privacy Policy, which explains how we process personal data.

1. What cookies and similar technologies are

Cookies are small text files placed on your device when you visit a website or use an online service. They help websites and platforms work, remember settings, support security, manage booking sessions and understand how services are used.

This policy also covers similar technologies, including pixels, tags, scripts, local storage, SDKs and device identifiers, where they are used on the RezTickets website, booking pages or platform.

2. How RezTickets uses cookies

RezTickets may use cookies and similar technologies for the purposes below. RezTickets does not use booking page or checkout activity to retarget operator customers with advertising for RezTickets.

• run the website, booking pages and platform;
• manage login, security, fraud prevention and session controls;
• process bookings, checkout steps and payments;
• remember cookie choices, preferences and settings;
• measure website and platform performance;
• understand how users move around the website or platform;
• support forms, customer support tools, videos, maps or embedded content where used;
• measure RezTickets marketing campaigns on the public RezTickets website where optional marketing cookies are used; operator booking pages are excluded from RezTickets advertising and retargeting.

3. Consent and cookie choices

We use strictly necessary cookies without consent because they are needed for the website, booking process or platform to work.

We only use optional cookies, such as analytics, functional or marketing cookies, where you have given consent through our cookie banner or cookie settings, unless another lawful exemption applies.

You can block or delete cookies through your browser settings, although some parts of the website, booking process or platform may not work correctly if strictly necessary cookies are blocked.

4. Categories of cookies we use

Category	Purpose	Consent position
Strictly necessary cookies	Required for website and platform operation, security, login, booking sessions, checkout, payment routing, fraud prevention and remembering cookie preferences.	Used without consent because they are needed to provide the service.
Functional cookies	Remember settings or preferences, support forms, live chat, embedded content or other optional features.	Used where you have given consent, unless the cookie is strictly necessary for a requested feature.
Analytics cookies	Website and platform usage; operator booking analytics only for the booking service.	Used where you have given consent.
Marketing cookies	RezTickets public website campaigns only; no booking-page retargeting.	Used only where you have given consent.
Payment and booking cookies	Support checkout sessions, payment authentication, fraud checks and payment-provider requirements.	Usually strictly necessary where needed to complete a booking or payment.

5. Cookies used on the RezTickets website and platform

The exact cookies used may vary depending on how you interact with RezTickets, including whether you browse the public website, use an operator account, complete a booking, make a payment, view embedded content or use support tools.

6. Website, platform and booking-page cookies

RezTickets may use different cookies on different parts of its service:

• RezTickets public website cookies may support browsing, analytics, forms, marketing measurement and embedded content. RezTickets is controller for personal data collected for its own website purposes.
• Operator platform cookies may support login, account security, session management, dashboard functionality, reporting, support and platform preferences.
• Booking-page and checkout cookies may support availability display, booking sessions, payment authentication, fraud prevention, payment routing, confirmation pages and error handling on behalf of the Operator. RezTickets does not use booking session data for its own advertising or retargeting.

Where RezTickets booking widgets or booking pages are used on or embedded into an Operator website, cookies may be used to provide the booking process. The Operator is responsible for its own website cookie notice and consent arrangements where required. RezTickets provides information about cookies set by its booking technology and will support the Operator in presenting applicable choices. Each party’s role for a particular tracking activity depends on who determines its purpose and use.

7. Third-party cookies and services

Some cookies and similar technologies may be set by third parties that provide services to RezTickets, such as hosting, analytics, payment processing, fraud prevention, security, forms, customer support, video hosting, maps or marketing tools.

Third-party providers may process information under their own privacy or cookie notices.

8. Analytics and marketing cookies

Analytics cookies help RezTickets understand how the website and platform are used, which pages are visited, which features are used and where errors or performance issues may occur. These cookies are optional unless they are configured in a way that does not require consent under applicable law.

RezTickets marketing cookies, pixels or tags may be used on its public website with valid consent to measure its campaigns or support retargeting of public website visitors. RezTickets will not use them on operator booking pages to target operator customers for RezTickets advertising.

9. Managing cookies through your browser

Most browsers allow you to block, delete or manage cookies. The method depends on the browser and device you use. If you block all cookies, parts of the RezTickets website, booking process or platform may not work correctly.

Browser controls are separate from RezTickets cookie settings. Where available, you should use the RezTickets cookie settings tool to manage optional cookies used by RezTickets.

10. Personal data and cookies

Some cookies collect personal data, including online identifiers, IP addresses, device data and booking session information. Booking session data processed for an operator is subject to that operator’s controller role and the RezTickets data processing terms. Data used for RezTickets’ own public website purposes is addressed in the RezTickets Privacy Policy.

11. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our website, platform, booking technology, cookies, providers or legal requirements.

Where required, we will ask you to review or update your cookie preferences. The latest version of this Cookie Policy will be available on our website.